A last-mile logistics company meets its contractual obligations

Case Study

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The Problem

The company wasn’t able to meet many of its Service Level Agreements (SLAs) to its clients owing to distributed and stale data that took many days to report on. As a result, the company missed contractual obligations, making it harder to renegotiate their contracts. Internally, they were unaware of impending risks until they surfaced as issues, making it harder to resolve.

Our Recommendations

  • A foundational data warehouse, as a source of truth
  • Prioritized use cases of data usage
  • A data governance structure and a data dictionary
  • A plan to build their data competency in-house
  • A road map to evolve their organization and data capabilities at their own pace

The Results

  • Reports generated in near real-time vs days
  • An evolving single source of truth for data across the enterprise
  • Business stakeholders’ ability to view the data flow across various systems
  • A competency to deliver future use cases in-house
  • A common understanding of business rules applied to data collection, processing and reporting